Terms of Use

Please read these terms carefully before using Omaya Care. By being enrolled in or using Omaya Care, you agree to these terms.

1. What Omaya Care Is

Omaya Care is a postpartum maternal health monitoring service that delivers scheduled check-ins to mothers after birth, via voice call and WhatsApp, on behalf of hospitals and clinics in Ghana. Our check-in content is reviewed and approved by licensed midwives. When a concern is identified, we route it to the appropriate clinical or specialist contact.

Omaya Care is a support tool for your healthcare team. It is not a substitute for professional medical care, clinical diagnosis, or emergency services.

2. What Omaya Care Is Not

• Omaya Care is not a diagnostic tool. We do not diagnose medical conditions.
• Omaya Care is not a prescription service. We do not prescribe medication or treatment.
• Omaya Care is not an emergency service. If you are experiencing a medical emergency, do not wait for a check-in or callback. Call emergency services immediately or go to the nearest hospital.
• Omaya Care is not a replacement for your midwife or doctor. We support your care team. We do not replace their clinical judgment.

3. Enrollment

You are enrolled in Omaya Care by the hospital or clinic where you gave birth. By accepting enrollment, you agree to receive postnatal check-in calls and messages from Omaya Care on the contact number provided.

If you do not wish to receive check-ins, you can opt out at any time by contacting your hospital or by sending a message to admin@omayacare.com. Opting out means Omaya Care will no longer contact you, but your hospital remains responsible for your postnatal care.

4. The Service

Omaya Care delivers check-ins on the following schedule, in line with WHO postnatal care recommendations: within 24 hours of birth, day 3, days 7 to 14, and six weeks after birth.

Check-ins are delivered via voice call or WhatsApp in your preferred language. The content of every check-in, including the questions asked and the information provided, has been reviewed and approved by a licensed midwife.

If your responses to a check-in indicate a concern, the following may happen depending on the severity:

• Routine concerns are logged and reviewed by your care team at the next available opportunity
• Moderate concerns trigger a notification to the on-call midwife or nurse at your hospital
• Urgent concerns result in an immediate alert to the clinical escalation chain and, where appropriate, directions for you to seek emergency care without delay

5. Your Responsibilities

Please provide accurate and complete responses to check-in questions. Inaccurate responses may affect the quality of care you receive.

If something feels urgent and you cannot reach the Omaya Care escalation line or your hospital, do not wait. Go directly to the nearest emergency facility.

Please keep your contact number up to date. If your number changes, notify your hospital so they can update your record.

6. Clinician Oversight

All knowledge and content used by Omaya Care has been reviewed and signed off by a licensed midwife. Escalation protocols have been established in partnership with qualified clinical professionals. Omaya Care does not operate independently of clinical oversight.

7. Availability

We aim to make Omaya Care available 24 hours a day, 7 days a week. There may be occasional interruptions due to technical issues, network outages, or maintenance. We will make reasonable efforts to minimise disruptions and to notify affected users where possible.

Omaya Care is not liable for harm arising from service interruptions outside our reasonable control. If you cannot reach Omaya Care and you have a concern, contact your hospital directly or seek emergency care.

8. Intellectual Property

All content, technology, branding, and materials associated with Omaya Care are the property of Omaya. You may not copy, reproduce, distribute, or create derivative works from any part of Omaya Care without our prior written consent.

9. Limitation of Liability

Omaya Care provides a support service to complement professional healthcare. To the fullest extent permitted by law, Omaya Care is not liable for any clinical outcomes, decisions made by healthcare providers, or harm arising from the use or non-use of our service.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.

10. Governing Law and Disputes

These terms are governed by the laws of the Republic of Ghana. Any disputes arising from these terms or from your use of Omaya Care will be subject to the jurisdiction of the courts of Ghana. We will always try to resolve disputes informally first. If you have a complaint, contact us at admin@omayacare.com and we will respond within 14 days.

11. Changes to These Terms

We may update these terms from time to time. If we make significant changes, we will notify you via the channel we normally use to reach you. Continued use of the service after notification means you accept the updated terms.

12. Contact Us

Email: admin@omayacare.com